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Privacy Policy

At Home Equation (homeequation.com), we value your trust and attach the utmost importance to protecting your privacy and personal data. This Privacy Policy has been prepared to clarify how we collect, use, and protect your information, in full compliance with the applicable laws and regulations in the Kingdom of Saudi Arabia, including the Personal Data Protection Law and the requirements of the Ministry of Commerce and e-commerce.

By using our website or services, or when you complete a purchase, you acknowledge your full consent to the practices described in this . If you do not agree to any of the terms of this policy, please discontinue your use of the site.

1. The Data We Collect

To provide a seamless and personalized shopping experience, we collect some basic data when you register on the site or complete an order, which includes:

  • Identity and Contact Data: Full name, mobile phone number, email, and national/detailed shipping address.

  • Technical Data: When you browse the store, our system automatically records your IP address, browser type, operating system, and time zone; for the purpose of improving site performance and enhancing security.

  • Payment Data: We do not store credit card numbers or bank account details on our servers. All payments are processed through approved third-party electronic payment gateways that are encrypted to the highest security standards (e.g., Mada, Visa, Apple Pay, Tabby, Tamara).

2. How Do We Use Your Information?

We use your personal data to the narrowest extent and strictly for the following purposes:

  • Order Processing: Fulfilling purchase orders, preparing products, and managing payment and return processes.

  • Shipping and Delivery: Providing our logistics partners (shipping and delivery companies) with your contact details and address to ensure successful delivery of your shipment.

  • Effective Communication: Sending order status updates, shipment tracking, and responding to your inquiries via customer service.

  • Improvement and Development: Analyzing usage data to improve the store interface and developing our services to meet our customers' expectations.

  • Marketing (with your consent): Sending emails or text messages containing our latest collections, exclusive offers, and store news. (You can unsubscribe from this service at any time).

3. Sharing Data with Third Parties (Success Partners)

We at Home Equation are fully committed to not selling, renting, or trading your personal data to any party. Disclosure of data is limited to approved third parties who assist us in operating the store, including:

  • Shipping and Delivery Companies: To deliver the products to your address.

  • Electronic Payment Gateways and Installment Companies: To securely process financial transactions.

  • Technical Service Providers: Such as website hosting services and data analysis tools (like Google Analytics), which operate under strict confidentiality agreements.

  • Government and Legal Authorities: We may be required to disclose certain information if requested to do so by law or in compliance with a judicial order issued by the competent authorities in the Kingdom of Saudi Arabia.

4. Information Protection and Security

Home Equation takes strict security, technical, and organizational measures to protect your data from unauthorized access, modification, disclosure, or destruction.

  • Data transmission is encrypted using (SSL) technology.

  • User Responsibility: We strongly recommend that you keep your login credentials confidential and do not share your password with anyone. The store bears no responsibility for any leakage of the customer's private account data.

5. Cookies Policy

We use "Cookies", which are small text files saved on your device to enhance your experience, by:

  • Keeping items in your shopping cart.

  • Remembering your preferences (such as language and login) for future visits.

  • Understanding how you interact with the store to present advertisements or content that suits your interests. You can manage or disable cookies through your browser settings, but please note that disabling them may affect the functionality of certain site features.

6. Your Rights Regarding Your Data (Retention and Cancellation)

We retain your personal data as long as your account is active or as long as it is necessary to provide services to you. As a customer, you have the right to:

  • Access and update your personal data registered with us.

  • Request the deletion of your account (keeping in mind that some basic data for previous orders may be retained in our financial and legal archives to comply with accounting and tax requirements in the Kingdom).

7. Privacy Policy Updates

We reserve the right to review and update this Privacy Policy from time to time to keep pace with operational or legal changes. All modifications are effective immediately upon posting on this page, and your continued use of the store after updates are posted constitutes explicit consent to them. We recommend reviewing this page periodically.