Frequently Asked Questions (FAQs) - Home Equation Store

Q: Why are your products considered a valuable investment and your prices might differ from some other stores?
A: At "Home Equation", we don't just sell furniture; we offer art pieces designed to last. We deal exclusively with elite factories in Turkey and supply modern, distinct designs in very limited quantities to ensure our customers' exclusivity. Our focus is on precision details, high quality, and luxurious materials that maintain their elegance for many years.

Q: Do you adopt the principle of limited quantities for designs?
A: Yes, all our collections are produced in very limited quantities to maintain a high level of exclusivity, ensuring that the piece you acquire is not repeated everywhere.

Q: How long does manufacturing, shipping, and delivery take?
A: To meet your various needs, we have divided our products into two sections, and the delivery time varies based on the section:

1. (Collections Available Now) Section: These pieces are available and ready in our warehouses, and will be delivered to you within a short period not exceeding (10 business days).

2. (Collections On Demand) Section: These pieces are meticulously crafted and custom-made for you in Turkey. The manufacturing stage takes (30 to 45 days), and the international shipping to the Kingdom takes (20 to 40 days). The total expected duration for this section is (50 to 85 days).

Q: Does the advertised price include delivery and installation costs?
A: Yes, prices include professional delivery and installation services for customers within Riyadh and its neighboring governorates (within a distance not exceeding 100 kilometers).

Q: What if I live in another city outside Riyadh, is shipping available?
A: Yes, we provide shipping services to all cities in the Kingdom through specialized furniture transportation companies to ensure its safe arrival. (Additional shipping fees may apply based on the city and order size, which will be clarified upon checkout).

Q: Are the products inspected before being shipped to the customer?
A: Absolutely, all products go through a strict quality inspection phase before packaging and shipping to ensure they are free of any defects and fully comply with specifications.

Q: What type of wood is used in manufacturing the furniture?
A: We rely on solid natural woods or high-density wooden boards (depending on the design). All woods undergo advanced treatments to ensure their sustainability and resistance to warping.

Q: Do the fabric colors change or fade over time?
A: Dyes are selected according to global color fastness standards to minimize the effect of lighting. (Note: The actual product color may vary slightly from the displayed images due to differences in screen display settings and photography lighting).

Q: Can I modify the size or color of a piece before ordering?
A: To ensure we deliver designs that reflect the original designer's vision with the highest quality, we provide pieces in the specifications, colors, and sizes displayed on the website, which have been carefully selected and coordinated.

Q: How strong is the internal structure of the sofas, and can it withstand heavy daily use?
A: The structures are engineered for long-term use, featuring sturdy internal supports and a system that prevents rapid foam sagging, making them ideal for formal living rooms and daily family use.

Q: Is there a warranty on your products?
A: Yes, we offer a (two-year) warranty covering manufacturing defects in the internal structure and materials. (The warranty does not cover damage resulting from misuse, cuts, burns, or the use of improper cleaning materials).

Q: Can I cancel the order or get a refund after completing the purchase?
A: Since the products are custom-made or specially imported based on your order, cancellation and full refund are only permitted within (24 hours) from the time the order is placed. After this period, cancellation is not possible as the manufacturing or preparation process will have begun.

Q: Do you offer maintenance service as an alternative to replacement?
A: We do not provide periodic maintenance services for furniture. However, if you face any issue that falls under "manufacturing defects" during the warranty period, it will be handled according to our approved warranty policy.

Q: Do you have a showroom to visit and inspect the furniture in person?
A: "Home Equation" is a modern e-commerce store. To offer these competitive prices for luxury products, we operate online and provide you with high-quality images, videos, and detailed reports for each product to ensure your experience is clear and fully guaranteed.

Q: How can I care for and maintain the furniture?
A: We recommend gently vacuuming fabrics and wiping wood with a dry or slightly damp cotton cloth, drying it immediately. Please avoid using harsh chemical cleaners or exposing the furniture to direct, intense sunlight for prolonged periods.

Q: Do you offer installment payment services?
A: Yes, to facilitate the purchasing experience, we provide flexible installment payment options through our approved partners (such as Tabby / Tamara), subject to their terms and conditions.

Q: What payment methods are available in the store?
A: We offer diverse and secure payment methods including: Mada, Credit Cards (Visa / MasterCard), Apple Pay, and Bank Transfer, in addition to installment services.

Q: Is Cash on Delivery available?
A: Due to the nature of the products, shipping and customs costs, and large sizes, and to ensure order seriousness, we rely on advance electronic payment as the primary method to confirm orders and begin manufacturing and preparation.

Q: Can I reserve a piece before it runs out of stock?
A: Yes, you can reserve products subject to stock availability and for a limited time, provided the total value of the product is paid in advance.