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Contact Us

Welcome to the Home Equation store.

Because we believe that true luxury is not limited to the quality of furniture alone, but extends to the quality of service and customer care; we have established a dedicated support team to ensure you have an exceptional, comfortable, and hassle-free shopping experience. We are here to listen to you, answer your inquiries, and handle any feedback with absolute transparency and professionalism.

1. Direct Contact Channels

We are delighted to connect with you through the following channels to meet all your needs:

  • Technical Support & WhatsApp (For quick inquiries): For quick responses regarding products, or to track order status, we are happy to receive your calls or WhatsApp messages directly at: 0542989944 (Or from outside the Kingdom: +966 54 298 9944)

  • Email (For official correspondence): To submit notes, partnership requests, or detailed inquiries that require attaching files, please email us at: [email protected]

 

2. Complaints and Suggestions Handling Policy (Your Voice Matters)

At Home Equation, we consider your feedback and suggestions as a compass to develop our business and elevate our service level. If you face any challenges, we guarantee an organized and transparent mechanism to address them:

  • How to Submit a Complaint or Note: You can raise a complaint directly by sending an email to ([email protected]) or via WhatsApp at (0542989944). To ensure fast service, please provide us with (Order Number, Customer Name, and precise details of the issue, attaching photos if necessary).

  • Response Time and Resolution: Our customer care team receives your complaint immediately and reviews it with the utmost attention. We are committed to providing an initial response and a clear action plan to resolve the issue within (24 to 48 business hours). We work hard to find radical solutions that satisfy you and comply with our approved store policies.

  • Welcoming Suggestions: Our success starts with listening to your ideas. We always welcome any suggestions that can improve our designs or enhance the shopping experience. All your suggestions are forwarded directly to top management for careful consideration.

 

3. Official Working Hours

Our team is passionately available to serve you during the following times:

  • Working Days: Sunday to Thursday.

  • Working Hours: From 10:00 AM to 10:00 PM (Saudi Arabia Time).

(Note: Messages and inquiries received outside official working hours, during weekends, or public holidays, will be handled and answered on the next business day).

 

 

At Home Equation.. We are always near you, letting your home speak the language of luxury.